Mar 4, 2024
The fascination around Generative AI is far from superficial. With its impact on productivity earning high praise from economists, independent organizations, and consultancy firms alike, it's hard to ignore its significance. While acknowledging its transformative potential, this article aims to provide a nuanced perspective on Generative AI’s true reach, particularly in the human resources sector, to help you gauge its utility in your unique context.
Rethinking the Hype: Are Productivity Gains Real?
It's common to encounter skepticism around phenomena that receive excessive media attention. Remember, even the brightest minds have occasionally underestimated the impact of revolutionary technologies—consider McKinsey's initial underestimation of mobile phones or Paul Krugman’s less-than-accurate prediction about the Internet.
How Does Generative AI, like GPT, Amplify Productivity?
Generative AI, often represented by models like GPT, boasts a set of features that significantly augment productivity:
Content Creation Assistance: High-quality content generation aids in maintaining efficient and relevant communication.
Research Process Enhancement: Simplifies data search, enabling quicker and more informed decision-making.
Innovation Catalyst: Generates novel ideas, pushing the boundaries of conventional thinking.
Decision-making Aid: Offers insights for well-grounded decisions, anticipating potential outcomes.
Routine Task Automation: Speeds up mundane tasks, freeing up time for complex activities.
Rapid Information Processing: Capable of swiftly analyzing vast data sets for quick, enlightened decision-making.
Customer Service Personalization: Provides accurate, personalized customer service, letting agents focus on complex queries.
Understanding the Studies: A Brief Overview
We examine two key studies—one from the National Bureau of Economic Research (NBER) and another from Goldman Sachs:
NBER Study: Reveals a 14% productivity increase in customer service roles, thanks to GPT's ability to address simple customer inquiries efficiently. This is especially beneficial for less-skilled workers and minimizes the need for supervisory intervention.
Goldman Sachs Study: Suggests that up to 300 million jobs could be impacted by AI. About 7% could be replaced, 63% complemented, and 30% unaffected in the U.S.
Clearing the AI Jargon
A report from Michael Page in 2020 quoted a 36% AI adoption rate in businesses, citing an IBM study. These numbers prompt questions given the ambiguous understanding of what AI encompasses:
AI: Concerns itself with developing systems capable of performing tasks that would ordinarily require human intelligence.
Machine Learning: A subfield of AI focusing on data-driven learning without being explicitly programmed.
NLP (Natural Language Processing): Focuses on machine-human language interactions.
LLM (Large Language Models): Models that predict text based on extensive data analysis.
GPT (Generative Pretrained Transformer): Developed by OpenAI, it has been trained on billions of words and generates text based on queries.
Why the Surge in Business AI Adoption?
The current widespread public engagement with Generative AI can be attributed to a few key reasons:
Cost-Effective Training: AI models can be trained at relatively low costs.
Data Availability: With increasing volumes of data, the potential of AI is exponentially increasing.
User Experience: The ease of interacting with AI technologies is also driving its adoption.
8 Parameters to Evaluate Task Automation Through Generative AI
When evaluating the viability of implementing Generative AI in your HR tasks, consider the following:
Data Type: Complexity and automation potential vary based on the nature of the data involved.
Repetitiveness: Easier to automate repetitive tasks.
Complexity: Simple tasks are easier to automate.
Interaction Level: Basic human interactions are within AI's reach, but complex interactions are not.
Data Availability: Lack of data can hinder automation.
Data Quality: Poor data quality can lead to unreliable results.
Task Standardization: Standard tasks are easier to automate.
Regulatory Constraints: May impede automation in heavily regulated industries.
Conclusion
Generative AI’s impact on productivity is not uniform; it varies based on the industry, the quality of implementation, and the workforce's ability to fully utilize its features. While the gains are significant, challenges do persist.